Service Desk Manager


Ranger's ultimate goal is to custom match a career path to each IT
professional that is rewarding on a personal, professional and financial level

Service Desk Manager

Employment Type: 
Job ID: 
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Service Desk Manager # 1108

Position Summary:

Our client is hiring a highly qualified candidate to manage their Service Desk team. This person will manage and provide technical expertise to the IT Service Center areas.  

Experience and Education:

  • Bachelor’s degree in the field of computer science and/or five to seven years’ equivalent work experience
  • Certification in ITIL V3 required
  • 5+ Years’ experience in IT Support that directly aligns to the responsibilities of this role, including 2+ years of supervisory, managerial, and/or demonstrated leadership experience

Technology Skills and Strengths:

  • Diagnostic utilities, including experience with desktop and server operating systems
  • Extensive knowledge of computer hardware, including Laptops Desktops
  • Advanced principles of ITIL
  • Experience with Incident Management
  • Proven analytical and problem-solving abilities
  • Proven track record of developing and providing SLAs and Service Desk deliverables. Demonstrated progressive experience in the management of a technical support team
  • Experience with Incident Management
  • relationship management and performance management skills
  • Ability to motivate and direct staff members and subordinates.
  • Strong customer service orientation.  
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good written, oral, and interpersonal communication skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Ability to conduct research into issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Team-oriented and skilled in working within a collaborative environment.

Primary Job Responsibilities:

  • Provides first line support to users, handles support requests and escalates to more senior manager(s) when necessary
  • Managing the change control process organizing the Change Advisor Board meetings, review changes, ensuring proper sign off, validation and completion of changes
  • Manages and provides technical expertise to the IT Service Center area(s)
  • Incident Management

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996.  We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Perm

Education: Bachelor’s degree in the field of computer science and/or five to seven years’ equivalent work experience

Experience: 5+ years


Phone: 954-527-0090 

Job Reference #: 1108

Location: Miami, FL