Customer Support Technician

Careers

Ranger's ultimate goal is to custom match a career path to each IT
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Customer Support Technician

State: 
Georgia
Employment Type: 
Contract to Hire
City: 
Atlanta
Job ID: 
1050
Start Date: 
2017

Customer Support Technician #1050

Position Summary:

Our Client is looking for a Customer Support Technician to join their fast-growing team. The Customer Support team provides initial and second level support for associate end user computing and business facing customers. As Customer Support Technician, you will provide assistance for products and services to both internal and external customers via telephone or electronic medium. Individually and in cooperation with other team members, you will provide Tier 1 support for desktop and application support issues.

Experience and Education:

  • Associates Degree in a related technical field, or demonstrated real world experience
  • 1-2 years’ experience in a customer support center environment

Technology Skills and Strengths:

  • Experience supporting web based applications using multiple browser bases
  • Experience with password management interfaces 
  • Intermediate knowledge of Microsoft Office Products
  • Certified user for Microsoft, Linux or Apple operating systems (preferred)
  • Experience with using ticketing systems and knowledge library (preferred)
  • Excellent written and verbal communications skills

Primary Job Responsibilities:

  • Field customer calls and perform Tier 1 troubleshooting techniques in attempt to resolve incidents; escalate issues using official escalation procedures when appropriate. 
  • Resolve incidents by working with internal and external technology support organizations 
  • Manage ticket queues with minimal supervision 
  • Own incidents and requests while driving them through to resolution 
  • Ensure both the customer and internal management are notified of impacting outage situations using official communications procedures 
  • Open, update and closes incident and request tickets
  • Participate in 24x7x365 shift rotation 
  • Contribute to written operations processes and procedures for knowledge library
  • Escalate customer bridge requests as necessary during outages
  • Any additional ad-hoc assignments as directed to meet business need

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996.  We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Contract to Hire

Education: Associates Degree in a related technical field or demonstrated real world experience

Experience: 1-2 years

Email: recruitingcoordinator@rangertech.com

Phone: 954-527-0090

Job Reference #: 1050

Location: Atlanta, GA

Company: www.rangertech.com