Application Support Analyst


Ranger's ultimate goal is to custom match a career path to each IT
professional that is rewarding on a personal, professional and financial level

Application Support Analyst

Employment Type: 
Job ID: 
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Application Support Analyst #1121

Position Summary:

Our client is looking for an outstanding Application Support Analyst to support business critical applications and other online web-based application solutions.  The ideal candidate will have strong software or application support experience in a Windows environment. 

Experience and Education:

  • Bachelor’s Degree in Computer Science or related field or comparable experience
  • 2+ years experience supporting or developing .NET web applications

Technology Skills and Strengths:

  • Experience deploying, diagnosing, and debugging complex Winodws .NET/IIS and SQL server-based or internet-based applications
  • Knowledge of application SQL Server functions
  • Functional knowledge of databases
  • Ability to execute queries, joins, stores procedures, and triggers
  • Experience with XML
  • Experience with Web Services integration (SOAP, REST)
  • Technical aptitude
  • Analytical and troubleshooting skills
  • Strong written and oral communication
  • Must be willing to work some nights and weekend on-call support one or two weeks per month
  • SPLUNK Monitoring Tools a plus
  • Ready API/SOAP UI Test & Validation Services a plus
  • ServiceNow IT Service Management and Incident Management Tools a plus
  • Zenoss/SCOM monitoring tools a plus
  • ITIL experience or certification a plus
  • Microsoft IIS experience a plus

Primary Job Responsibilities:

  • Develop production support plans
  • Manage day-to-day operation inquires, customer issues, and incidents in production environment
  • Identify, diagnose, take corrective action, and resolve application system incidents and problems
  • Develop monitors and analyze system performance to ensure high availability
  • Document, communicate, and escalate technical issues
  • Manage issues to resolution and articulate business impact
  • Conduct root cause analysis of application system problems in a timely and effective manner
  • Recommend and implement changes in systems/procedures to avoid recurrences of system failures
  • Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
  • Provide 24/7 on-call support through a rotational schedule
  • Create and maintain application system documentation to enable Level 1 and Level 2 supportability
  • Manage service request queue Monitor and fulfill business and product support requests
  • Collaborate closely with application development to understand the architecture and design
  • Submit change requests for system improvements
  • Participate in planning sessions regarding application, hardware, and software changes
  • Actively engage in pre- and post-implementation reviews
  • Ensure infrastructure and application meet strict security requirements and comply with IT Risk Management guidelines
  • Monitor and measure production system performance and growth on an ongoing basis
  • Understand how specific actions impact customers

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996.  We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Perm

Education: Bachelor’s Degree in Computer Science or related field

Experience: 3+ years


Phone: 954-527-0090 

Job Reference #: 1121

Location: Denver, CO